Welcome, magical shopper! At Fairy Tale Costumes Sales, we want your experience to be as enchanting as our costumes. While we strive to make every purchase perfect, we understand that sometimes a spell might need adjusting. That’s why we offer a hassle-free returns and exchanges policy for most items within 15 days of delivery. Please read below to learn how to return or exchange an item, and ensure your story has a happy ending.

1. Returns & Exchanges Policy Overview

We accept returns and exchanges for most unworn, unwashed, and undamaged costumes with original tags attached within 15 days of delivery. Due to the intimate nature of some products, lingerie and plus-size costumes are final sale and cannot be returned or exchanged unless defective. All returns require a proof of purchase.

2. Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange. We’ll respond within 1-2 business days with instructions and a return authorization number (RA#).

Step 2: Prepare Your Package

Place the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Write the RA# on the outside of the package. We recommend using a tracked shipping method for your protection.

Step 3: Ship Your Return

Send the package to our enchanted warehouse:

Fairy Tale Costumes Sales
Returns Department (RA#: [Your RA Number])
6740 West Montebello Avenue
Glendale, US 85303

Return shipping costs are the customer’s responsibility, unless the item is defective or we made an error.

Step 4: Processing

Once we receive your return, we’ll inspect it within 3-5 business days. If approved, we’ll process your refund or exchange. You’ll receive an email confirmation.

3. Refund Timeline and Methods

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Exchanges: If exchanging for a different size or style, we’ll ship the new item once the return is received and approved. Standard or free shipping rates apply based on your order value.

4. Non-Returnable Items

To maintain hygiene and quality, the following items are final sale and cannot be returned or exchanged unless defective:

  • Lingerie
  • Plus Size costumes

These are marked on product pages. Please choose carefully.

5. Return/Exchange Request Template

Use the template below to email us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fairy Tale Costumes Sales Team, I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date]. Item(s) for return/exchange: – [Costume Name], Size: [Size], Color: [Color] – Reason: [e.g., doesn’t fit, defective, wrong item] I have read and agree to the returns policy. My preferred resolution: – Refund to original payment method – Exchange for [Alternative Size/Style] Shipping Address: [Your Name] [Your Street Address] [Your City, State, ZIP] [Your Email] [Your Phone Number] Thank you for your help! Sincerely, [Your Name]

6. Questions? We’re Here to Help!

If you have any questions about returns or exchanges, contact our magical support team at [email protected]. We typically respond within 24-48 hours.

Note: This policy applies only to purchases made directly from sexyhalloweenwear.com. We do not accept returns from third-party retailers.

Thank you for choosing Fairy Tale Costumes Sales. We’re committed to making your fantasy journey delightful and secure!