Welcome to Fairy Tale Costumes Sales, where fantasy meets fashion! We’re here to help you unleash your inner character with our enchanting costumes. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to reach out to our magical customer service team!
Product Questions
Q: What types of costumes do you offer?
A: We specialize in a wide range of fantasy and themed costumes, including Alice In Wonderland, Beer Girl, Bunny, Butterfly & Bee, Cartoon, Cat, Egyptian, Firefighter, French Maid, Genie, Greek Goddess, Jungle Girl, Ladybug, Lingerie, Mermaid, Mouse, Nurse, Plus Size, and Police and Cop costumes. Our collection is designed to spark imagination and confidence for events like Halloween, themed parties, or special nights.
Q: Do you have costumes for all body types?
A: Yes! We offer Plus Size options to ensure everyone can find a perfect fit and feel fabulous in our costumes. Our designs cater to various body shapes, promoting inclusivity and style.
Q: Are your costumes made from quality materials?
A: Absolutely! We prioritize quality in every costume, using durable and comfortable fabrics to bring your fantasy to life. Each piece is crafted with attention to detail for a magical transformation.
Shipping & Delivery
Q: Where do you ship to?
A: We ship globally to bring our costumes to customers worldwide, excluding Asia and a few remote areas due to logistical constraints. Wherever you are, we aim for a seamless delivery experience.
Q: What are your shipping options and costs?
A: We offer two convenient methods:
- Standard Shipping: For a flat fee of $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch.
- Free Shipping: Available for orders over $50 via EMS. Processing takes 1-2 business days, with delivery within 15-25 days after dispatch.
Q: How long does delivery take?
A: After processing (1-2 business days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Note that delivery times may vary slightly due to customs or unforeseen circumstances, but we work to minimize delays.
Q: Will I receive a tracking number?
A: Yes! Once your order is dispatched, we’ll provide a tracking number so you can monitor its journey right to your doorstep.
Returns & Exchanges
Q: What is your returns policy?
A: We offer a hassle-free returns policy within 15 days of receipt. If you’re not satisfied, contact our customer service team at [email protected], and we’ll guide you through the process for a smooth return or exchange.
Q: How do I initiate a return?
A: Simply email us at [email protected] with your order details and reason for return. Our team will assist you with instructions and ensure a quick resolution.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the highest security standards.
Q: Is my payment information secure?
A: Yes, we use trusted payment gateways to protect your data. Shop with confidence knowing your details are safe.
Account & Customer Service
Q: How can I contact customer service?
A: Reach out to us via email at [email protected]. Our friendly team is here to help with any questions or concerns, from product inquiries to delivery issues.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Thank you for choosing Fairy Tale Costumes Sales! We’re dedicated to making your fantasy come alive with timely delivery, quality costumes, and magical service. Shop now and transform into your dream character!
Fairy Tale Costumes Sales – Where Fantasy Meets Fashion.
6740 West Montebello Avenue, Glendale, US 85303 | [email protected]